Frequently asked questions

Without signing up, 1 export a day. Register your email (a sign-in link, no password) and it's 2 a day. Free exports work with every template, personal, shop and night.

Free exports for the whole service also have a monthly ceiling, so on a very busy month the free exports may pause before you reach your daily number. Paid exports are not affected.

Free videos carry a small "Made with one-pop.com" mark ("one-pop.com で作成" on the Japanese site). Every paid export, single video, 5-pack or monthly plan, has no watermark.

Vertical video for Reels, TikTok and Shorts. Free exports are 720p and up to 30 seconds; paid exports are 1080p and up to 30 seconds.

On the free export some templates also take fewer photos. Length follows the number of photos you add.

Each monthly plan covers a set of templates. Personal ($6.99/month): personal templates, such as birthdays and thank-yous. Store ($12.99/month): personal plus shop templates. Night ($12.99/month): personal plus night-work templates.

Every monthly plan includes up to 10 exports a day and 100 per billing month (a fair-use cap). Unused exports don't carry over. You can switch plans from your account page.

See pricing →

A single video ($0.99) or a 5-pack ($4.99) pays for watermark-free exports of personal templates only, one per export. They don't expire.

Shop and night templates need the Store or Night monthly plan. You can still export them free, with the watermark.

By card, Apple Pay or Google Pay, through Stripe. Apple Pay and Google Pay show up on devices and browsers that support them. We never see your card number.

Sign in, open your account page and choose "Change plan, billing and cancellation". That opens Stripe's billing page, where you can cancel at any time.

After cancelling you can keep using the plan until the end of the current billing month, and you won't be charged again.

Account page →

Because this is a digital service, we don't offer refunds or cancellations after purchase, except where the law requires it or a problem on our side kept you from using what you paid for. There are no partial refunds for cancelling mid-month.

If an export fails, it isn't counted. If something went wrong, please contact us.

Terms of Sale →Contact us about a payment →

For a monthly plan, your invoices and payment history are on Stripe's billing page ("Change plan, billing and cancellation" on your account page), where you can download them.

If you need a receipt for a single video or 5-pack, or one made out to a company name, please contact us.

Ask for a receipt →

Uploaded photos and finished videos are deleted automatically 7 days after a free (watermarked) export and 30 days after a paid export (monthly plan, single video or 5-pack), and can't be recovered. Photos you never export go after 7 days. Please download the videos you want to keep.

On your account page, a video whose storage period has ended stays in the list as "Storage period ended", without a download.

Yes. You're free to post the videos on social media, send them as gifts or use them to promote your own shop. What you can't do is take the designs, motion or music out of a video and use them for something else.

For night-work templates, everyone shown or named must be 18 or older, and promotions must follow local advertising rules.

Terms of Use (Japanese) →

Your photos and words are used only to make your video. They are never sold or used for advertising, and they're deleted automatically after 7 days (free exports) or 30 days (paid exports). Videos are rendered on Amazon Web Services in Australia and stored on Cloudflare.

Only if you use the optional AI text suggestions are up to 4 photos and your hint sent to Anthropic to suggest wording; under Anthropic's commercial terms that data isn't used to train AI. Please only use photos you're allowed to use, and ask people in them first.

Privacy Policy (with English summary) →

No. The templates are designed and animated by people, and your video is made from your own photos and your own words. We don't generate or alter faces, people or places with AI.

The only AI feature is optional: it suggests wording for the text, which you can edit or ignore.

When the export finishes, tap "Save to Photos", then choose "Save Video" in the share sheet. The video goes straight into the Photos app.

If you used "Download video" instead, the video is in the Files app (usually under Downloads). Open it there, tap the share button and choose "Save Video".